Privacy Policy

Ferox Media ("Ferox Media," "we," "us," or "our") operates weareferox.com. We are located at 11 S Washington St, Millersburg, OH 44654. You can reach us at gavin@weareferox.com or 216-446-6583. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Contact details you give us through our forms, by phone, or by email: your name, company, email address, phone number, and the details of your project, service interest, budget, and timeline.
• Messaging information: your mobile number, your consent choices, and records of text messages we exchange with you.
• Technical information collected automatically: IP address, browser type, device, pages visited, and referring pages, gathered through cookies and similar tools.

How we use information

• To respond to your inquiries and provide quotes and services.
• To send project updates, appointment reminders, and customer care messages.
• To send marketing and promotional messages, only if you opted in.
• To operate, secure, and improve our website and services.
• To meet legal obligations.

Text messaging (SMS)

If you check the consent box on our forms, you agree to receive text messages from Ferox Media at the number you provide. Non-marketing messages may include responses to your inquiry, appointment reminders, and project updates. Marketing messages may include special offers, discounts, and promotions. Consent to text messaging is optional and is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell your personal information. We share information only with service providers that help us run our business, such as our customer relationship management, email, text messaging, scheduling, hosting, and analytics providers (including HighLevel, which powers our forms and messaging), and when required by law or to protect our rights. These providers may use your information only to perform services for us.

Cookies and tracking

We use cookies and similar technologies to keep the site working and to understand how visitors use it. You can control cookies through your browser settings.

Data retention and security

We keep information as long as needed for the purposes above or as required by law. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

Your choices and rights

You can ask us to access, correct, or delete your personal information, or opt out of marketing emails and texts, by contacting gavin@weareferox.com. Reply STOP to any text to stop messages. Depending on where you live, you may have additional rights under state privacy laws, and we will honor valid requests.

Children

Our site is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact us

Ferox Media, 11 S Washington St, Millersburg, OH 44654. Email: gavin@weareferox.com. Phone: 216-446-6583.

View our Terms and Conditions